Privacy Policy
Last updated: 13 November 2026
Who we are
Schenganguide is run by Sahaya Gnanadurai. We are responsible for your personal data. You can contact us at schenganguide@gmail.com.
What we collect
- Account details: name, email address, phone number, country and education level.
- Your study plans: the universities, courses and intakes you choose.
- Session bookings and attendance.
- Payment details: the amount, method and reference number you submit. We do not see your card or bank login details.
- Documents you upload, such as passport, transcripts, certificates, CV and motivation letter.
- Notes we write about your case, which are private and not shown to you.
Why we use it
We use your data to run your account, give counselling, prepare your applications, confirm payments, and contact you about your case. We rely on your consent and on what is needed to provide the service you asked for. We do not sell your data and we do not use it for advertising.
Who can see it
Your documents and details are visible only to you and to us. We share data with others only when needed to provide the service, for example with the universities or authorities when you ask us to prepare an application.
Services we use
We use trusted providers to run the site: Supabase (database and private file storage, hosted in the EU), Vercel (website hosting), and Google (email and video meetings). These providers process data on our behalf. Some of them may process data outside the European Union under appropriate safeguards.
How long we keep it
We keep your data while we are helping you and for 12 months after your case is closed. After that we delete your documents and account data, unless the law requires us to keep something, such as payment records.
Your rights
You can ask us to show you your data, correct it, delete it, or stop using it, and you can withdraw your consent at any time. Write to schenganguide@gmail.com and we will reply as soon as we can. If you are unhappy with how we handle your data, you can also complain to your data protection authority.
Cookies
We use only the cookies needed to keep you logged in. We do not use advertising or tracking cookies.
Age
This service is for people aged 18 or over.
Changes
If we change this policy, we will update the date at the top of this page.