Refund Policy

Last updated: 13 November 2026

Counselling sessions are free, so there is nothing to refund for them. This policy applies to the ₹20,000 application processing fee.

When you can get a refund

• Full refund: if you ask within 48 hours of your payment being confirmed and we have not started reviewing your documents.
• Partial refund (50%): if you ask after we have started reviewing your documents but before any application has been submitted.
• No refund: once an application has been submitted on your behalf.

What is not a reason for a refund

Because decisions are made by universities and embassies, we do not refund because an application was rejected, delayed or scholarship was not awarded. Fees paid to third parties, such as universities or visa centres, are never refundable by us.

How to ask

Email schenganguide@gmail.com from the address you registered with and tell us your name and payment reference. We reply within a few working days. Approved refunds are sent to the account you paid from within 7 to 10 working days.

If we cannot continue

If we are unable to provide the service for a reason on our side, we will refund the fee for the work not yet done.